Conditions of Sale
While we aim to always have stock available, this isn’t always possible. If we are out of stock, we will email you within 2 working days of your order. You may email us at firstname.lastname@example.org if you wish to check stock availability before you order.
The delivery cost for your purchases are calculated according to the number of items purchased and your delivery location. Where practical, we offer shipping options with costs reflecting the speed and security of the different delivery methods.
We aim to dispatch purchases within 48 hours of order. Estimated delivery times from dispatch are displayed against each shipping option. Our aim is for you to receive your purchase as soon as possible within these times, however, sometimes factors outside of our control may result in delays. If you have chosen a shipping option with tracking, please monitor the status of your product through the tracking number emailed to you. If you feel that there may be a problem with the delivery of your purchases, please email us at email@example.com so that we can investigate the situation further.
Taxes and Duties
Any taxes or duties beyond those stated on your invoice are the responsibility of the purchaser. Please be aware that some countries' customs officials may hold purchases until these taxes and/or duties are paid and this may cause delays with the delivery of your purchases.
Swiftpoint warrants all "Z" & "GT" products to be free of manufacturing defects (materials and workmanship) for a period of three and five years respectively, from the date of purchase. If you believe your mouse is faulty, please first review the technical help in our Tips and FAQs and Forum. If you need further assistance, please contact our customer services team to discuss the issue (click here for contact details). If we assess the problem to be a manufacturing fault, we will either repair or replace your product, or refund the purchase price provided that the product is returned to Swiftpoint with a copy of the original invoice and a completed product returns form (click here for the product returns form). Return postage charges shall be to the cost of the purchaser, unless applicable law requires otherwise.
30-Day Risk Free Trial
If you purchased your product through Swiftpoint's online store, and you are not happy with your purchase, please return it within 30 days of the invoice date (or the applicable statutory minimum return period for your country, if this is greater than 30 days) and we will refund the purchase price (including any delivery costs and taxes paid on purchase). Returned products must be in perfect condition, in the original packaging and accompanied with a copy of the original invoice and a completed product returns form (click here for the product returns form). Return postage costs shall be to the cost of the purchaser, unless applicable law requires otherwise. Please keep proof of postage to facilitate claims should goods be lost in transit.
Cancellation of an Order
You can cancel your order at any time prior to the products being dispatched by emailing us at firstname.lastname@example.org. Please ensure you include your order number in the email (this will be on the automated email you were sent confirming placement of your order). If the goods have been dispatched, refer to the Warranty and Returns section above to return your order.
Swiftpoint uses the world class.PayPal payment processing service. Please refer to PayPal for details of the security protections and policies this service provides shoppers.
Collecting and Tracking Personal Information
So that we can provide you with the a positive and efficient service, we request information about you. We collect personally identifiable information such as names, email addresses and demographic information such as address details. We also may collect your age, gender, IP address, browser type, domain name, access times and referring website address. This information is collected during registration on a site or in response to specific requests, for example when ordering, signing up for a newsletter, entering a competition or answering a survey.
What We Do with the Information We Collect
We use personal information so that we may customise communications to our users such as sending newsletters, emails, features, promotional material, surveys and other updates to our users. A user may, at any time, opt out of receiving such information. We also use collected information to evaluate and administer our service, and respond to any problems that may arise.
We allow users of our Web site to send articles or links by email to other parties who may be interested in them. We do not retain any email addresses (unless you are a member who already has voluntarily provided your email address) of either the sender or recipient of such articles or links after they are sent.
We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfill your requests; or to cooperate in any legal investigation.
You should be aware that if you voluntarily disclose information online (whether through Swiftpoint's services or any other service available online), personal or otherwise, that information can be collected and used by others. For example, if you use chat, forums, bulletin boards, your e-mail or if you post personal information online, you may receive unsolicited messages from others. Swiftpoint has no control over this use of your personal information.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Control of your Personal Information
A user may, at any time, change, correct, modify or delete any personal information they may have provided to Swiftpoint by emailing us at email@example.com. Users can also unsubscribe from any newsletters or opt out of various email promotions at any time by clicking on "unsubscribe" links in each of our newsletters or emails or by emailing us at firstname.lastname@example.org.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online.
Changes to our Corporate Structure
In developing our business, we might sell certain assets or the company, or parts of it may be sold, merged or otherwise transferred . In such transactions, user information, whether personally identifiable or otherwise, may be one of the transferred assets.
Visitors Outside of New Zealand
Our websites and the servers that make these sites available are located in countries throughout the world. Unless otherwise required by the country in which the servers are located, all matters relating to our websites are governed by the laws of New Zealand. Any information you provide will be transferred to New Zealand and by visiting our sites and submitting information, you authorise this transfer.
Changes to the Policy
PO Box 80055
Created May 2010
The terms "Swiftpoint" or "us" or "we" refer to Swiftpoint Limited, the owner of the website whose postal address is PO Box 80055, Riccarton, New Zealand. Our company registration number is 1193892. The term "you" refers to the user or viewer of our website.